The NabuOS app reads the phone's calls, texts and messengers — and every recorded call gets a full analysis

What changed

• Calls and messages on this phone: in the NabuOS app (Iran edition) a colleague switches on the call log, texts and messenger notifications. Calls with customers and their messages land on their files, a missed call becomes a call-back, and a bank's deposit or withdrawal text becomes a line in the books. Codes, adverts and numbers nobody in the business knows are never recorded.
• Messengers: messages and missed calls from WhatsApp, Telegram, Bale, Eitaa, Rubika, Soroush and Instagram are read from their notifications and filed on the customer they name.
• Call analysis: each recorded call (uploaded, from the app, or from the phone system) now shows, besides the summary and the call score:
  • customer satisfaction — satisfied, neutral or dissatisfied — and what in the call shows it;
  • the colleague's evaluation out of ten: opening and introduction, finding the need, clear answers, handling objections, agreeing a next step;
  • up to three suggestions for the next calls.
• The team's view: a colleague's page shows their average on each point and how many customers left satisfied; the NabuOS assistant answers with the same figures.

How to use it

1. In the NabuOS app open Settings → "Calls and messages on this phone".
2. Switch on "Send this phone's calls and messages to the CRM", then the call log, texts and messenger notifications, and allow each one.
3. A recorded call's analysis appears on the customer's file under its call card.

Good to know

• Google Play does not allow an app to read calls and texts, so this is in the Iran edition from the NabuOS download page only.
• The phone sends what is new each time the app opens.
• A manager can switch any phone's log off under CRM → Phone log.